Kenwei Delivers Customized Frozen Snack Packaging Solutions in Australia
KenweiIn October 2018, Kenwei's service team visited Australia to commission a packaging system for frozen dumplings, snacks, and cookies. By adapting to low-temperature conditions and optimizing hopper performance, Kenwei once again proved its commitment to high-quality after-sales support and efficient weighing solutions.
In October 2018, Kenwei’s technical support team visited a valued customer in Australia to perform on-site debugging of a newly installed packaging system. The system was designed to handle a variety of frozen food products such as dumplings, cookies, and snacks with precision and efficiency.
Tailored for Complex Packaging Needs
The customer’s product specifications required exceptional flexibility. Dumplings measured approximately 40 mm × 70 mm × 20 mm with a single unit weighing 25g, while snack sizes ranged from 30 mm × 30 mm × 25 mm (17g) to 30 mm × 30 mm × 70 mm (50g). Target package weights included 660g, 1kg, 1.5kg, 1.75kg, and 2kg. Kenwei's advanced multihead weigher system was fully configured to meet these varying demands.
Handling Low Temperatures and Packaging Challenges
Since the products came directly from a freezing line, the operating environment was extremely cold. The use of PVC film and the white pastry-based material introduced additional complexities, such as material slippage and low contrast visibility. To solve this, Kenwei’s field engineers recommended replacing white silicone sheets with colored ones to enhance visual clarity and handling stability—a solution agreed upon by the customer.
Optimizing Performance for Oversized Snacks
During operation, larger-sized snacks tended to overload the weighing hoppers, causing inconsistent fills. While immediate onsite adjustments helped improve performance, the service team proposed replacing the current hoppers with smaller ones to further optimize accuracy and consistency in future production.
Comprehensive After-Sales Support and Warranty
Kenwei’s after-sales service includes a professional team responsible for material testing, customer training, and technical documentation. Installation manuals, operation guidance, and maintenance materials are provided to ensure long-term user success.
All Kenwei machines come with a two-year warranty, reflecting our confidence in product reliability. Our data shows a failure rate of less than 0.5% within the first year and under 1% within two years, highlighting the long-term value and stability of Kenwei's equipment.
A Trusted Global Partner
This successful service in Australia underscores Kenwei’s commitment to delivering reliable, customized solutions to clients around the world. Whether it's frozen food or high-speed automation, Kenwei continues to support its customers with robust engineering and superior after-sales care.
Experience the Kenwei advantage—where innovation meets reliability in food packaging.
About products customization
How do I request a custom-built Kenwei machine?
To request a customized machine, simply contact our sales or engineering team.
About Cooperation Process
How can I start a cooperation with Kenwei?
To begin a cooperation, simply contact our sales or customer service team via email or phone. You can also fill out the inquiry form on our website. Once we receive your request, a representative will get in touch with you to discuss your specific needs and provide you with a tailored solution.
What is the lead time for product delivery?
The lead time depends on the complexity of the order and the level of customization required. Typically, our products are shipped within 4-8 weeks after receiving the order confirmation. However, this can vary, and we will provide an estimated delivery date when you place your order.
Does Kenwei offer installation and training?
Yes, Kenwei provides installation services and comprehensive training to ensure that your team can operate the machinery efficiently. Our engineers can travel to your facility for on-site installation, and we also offer remote training options if needed.
About Product choice
Can Kenwei's machines be used in my industry?
Kenwei’s equipment is highly versatile and can be used across a wide range of industries, including:Food,Pharmaceuticals,Chemicals,Plastics and Agriculture.
Plastics If you're unsure whether our products are suitable for your industry, please contact us, and we can provide you with specific solutions tailored to your needs.
This type of weigher is designed to handle the unique characteristics of pickles, ensuring precise measurements for packaging and distribution. It uses a vertical single screw mechanism to feed the pickles into the weighing system, allowing for efficient and consistent weighing. This technology is particularly useful in food processing and packaging facilities where precise portioning is essential for quality control and customer satisfaction. This specialized equipment is perfect for accurately measuring and dispensing pickles in a production line or packaging facility. The vertical design allows for efficient and precise filling of containers, while the single screw feeding mechanism ensures consistent and reliable weighing.
The Kenwei JW-B22 Precision Food Packaging Machine with Single Head Bulk Linear Weigher is designed for heavy-duty weighing up to 50kg. It automates feeding, weighing, bag sewing, and output for maximum efficiency. Ideal for grains like corn, rice, soybeans, barley, and wheat, it ensures high accuracy and reliability for the food, chemical, and light industries, making it the top choice for bulk grain packaging.
The JW-B13 Standard Pre-Made Bag Packing Machine is an advanced weighing and packing system ideal for granules, slices, and irregular products like snacks, nuts, pet food, and hardware. This fully automated line includes a vibrator feeder, Z conveyor, working platform, multihead weigher, and horizontal packing machine. It ensures high weighing accuracy, fast packing speed, and premium bagging quality—perfect for efficient, stable, and precise packaging.
The Kenwei JW-B16 Two Outlet Semi-Auto Sugar Weighing and Packaging Machine delivers high-precision, automated weighing for granules, slices, and irregular products like candy, coffee beans, and pet food. With a compact, cost-effective design and excellent price-performance ratio, it supports unique bag types and boosts efficiency. Optional add-ons like check weighers, metal detectors, and conveyors ensure quality control and seamless integration. Ideal for food and hardware industries.
Contact Kenwei
Our company is located in areas with convenient transportation and developed economy. Our products are supplied in a timely manner. In the course of business operation, we always focus on customers.Have any questions or concerns about our products? Please leave us a message here, and our team will get back to you promptly.
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