Kenwei Delivers Customized Frozen Snack Packaging Solutions in Australia
KenweiIn October 2018, Kenwei's service team visited Australia to commission a packaging system for frozen dumplings, snacks, and cookies. By adapting to low-temperature conditions and optimizing hopper performance, Kenwei once again proved its commitment to high-quality after-sales support and efficient weighing solutions.
In October 2018, Kenwei’s technical support team visited a valued customer in Australia to perform on-site debugging of a newly installed packaging system. The system was designed to handle a variety of frozen food products such as dumplings, cookies, and snacks with precision and efficiency.
Tailored for Complex Packaging Needs
The customer’s product specifications required exceptional flexibility. Dumplings measured approximately 40 mm × 70 mm × 20 mm with a single unit weighing 25g, while snack sizes ranged from 30 mm × 30 mm × 25 mm (17g) to 30 mm × 30 mm × 70 mm (50g). Target package weights included 660g, 1kg, 1.5kg, 1.75kg, and 2kg. Kenwei's advanced multihead weigher system was fully configured to meet these varying demands.
Handling Low Temperatures and Packaging Challenges
Since the products came directly from a freezing line, the operating environment was extremely cold. The use of PVC film and the white pastry-based material introduced additional complexities, such as material slippage and low contrast visibility. To solve this, Kenwei’s field engineers recommended replacing white silicone sheets with colored ones to enhance visual clarity and handling stability—a solution agreed upon by the customer.
Optimizing Performance for Oversized Snacks
During operation, larger-sized snacks tended to overload the weighing hoppers, causing inconsistent fills. While immediate onsite adjustments helped improve performance, the service team proposed replacing the current hoppers with smaller ones to further optimize accuracy and consistency in future production.
Comprehensive After-Sales Support and Warranty
Kenwei’s after-sales service includes a professional team responsible for material testing, customer training, and technical documentation. Installation manuals, operation guidance, and maintenance materials are provided to ensure long-term user success.
All Kenwei machines come with a two-year warranty, reflecting our confidence in product reliability. Our data shows a failure rate of less than 0.5% within the first year and under 1% within two years, highlighting the long-term value and stability of Kenwei's equipment.
A Trusted Global Partner
This successful service in Australia underscores Kenwei’s commitment to delivering reliable, customized solutions to clients around the world. Whether it's frozen food or high-speed automation, Kenwei continues to support its customers with robust engineering and superior after-sales care.
Experience the Kenwei advantage—where innovation meets reliability in food packaging.
About Solution suggestions
Can Kenwei provide solutions for high-volume production?
Yes, Kenwei specializes in high-speed, high-throughput machines designed for large-scale operations. Our multi-head weighers, packing machines, and check weighers.
About Product choice
What is the average lifespan of Kenwei products?
Kenwei machines are built for durability and longevity. With proper maintenance, our products are designed to last for many years, even under heavy usage. We offer maintenance services and support to help extend the lifespan of your machines.
About After Sales Support
How can I get technical support for my Kenwei machine?
You can contact Kenwei's technical support team via email, phone, or through our website.
What do I do if I encounter a malfunction in the machine?
If you encounter a malfunction, first check the user manual and troubleshooting guide for common issues. If the problem persists, contact our technical support team for further assistance.
How do I claim warranty service?
To claim warranty service, please contact our customer support team with your machine’s product code and a description of the issue. If applicable, we may request photos or videos of the issue to facilitate troubleshooting.
The standard no-spring combination scale features a patented spring-free hopper design, making it ideal for weighing a variety of products such as melon seeds, peanuts, nuts, almonds, grapes, candies, pistachios, potato chips, shrimp chips, and more. The double-support feeding tray is easily adjustable, while the feeding hopper is designed for easy disassembly, ensuring convenience and cleanliness. With a maximum weighing speed of up to 120 bags per minute, the 14-head standard no-spring combination scale is an economical, versatile, and cost-effective solution.
The Standard Multihead Weigher features a high-speed, spring-free hopper with a new aluminum shell design, ensuring stable and fast weighing performance. The integrative welding of the mouthpiece case and middle seat enhances the overall machine strength. Ideal for weighing granular products like melon seeds, peanuts, nuts, almonds, raisins, candies, and pistachios, this 14-head multihead weigher offers hopper options of 1.6L and 2L. With a maximum weighing speed of 120 packs per minute, it delivers rapid and accurate results for high-volume operations.
The Kenwei JW-B26 Single Multihead Weigher Mixing and Packaging System offers fully automated operation, completing feeding, weighing, filling, date printing, and product output with high accuracy and speed. Ideal for granules, slices, irregular shapes, and mixed products like candy, nuts, snacks, pet food, and even small hardware. Its versatility and precision make it a perfect solution for diverse packaging needs.
The JW-B4 Combined Multihead Weighing and Packaging Machine with Z Conveyor is a compact, fully automatic solution ideal for packing snacks, nuts, candies, pet food, frozen products, hardware, and more. It integrates feeding, weighing, filling, sealing, and labeling with high precision and speed. Suitable for a wide range of materials, it’s perfect for space-limited production lines.
Contact Kenwei
Our company is located in areas with convenient transportation and developed economy. Our products are supplied in a timely manner. In the course of business operation, we always focus on customers.Have any questions or concerns about our products? Please leave us a message here, and our team will get back to you promptly.
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