Kenwei Delivers Customized Frozen Snack Packaging Solutions in Australia

In October 2018, Kenwei’s technical support team visited a valued customer in Australia to perform on-site debugging of a newly installed packaging system. The system was designed to handle a variety of frozen food products such as dumplings, cookies, and snacks with precision and efficiency.

Tailored for Complex Packaging Needs

The customer’s product specifications required exceptional flexibility. Dumplings measured approximately 40 mm × 70 mm × 20 mm with a single unit weighing 25g, while snack sizes ranged from 30 mm × 30 mm × 25 mm (17g) to 30 mm × 30 mm × 70 mm (50g). Target package weights included 660g, 1kg, 1.5kg, 1.75kg, and 2kg. Kenwei's advanced multihead weigher system was fully configured to meet these varying demands.

Handling Low Temperatures and Packaging Challenges

Since the products came directly from a freezing line, the operating environment was extremely cold. The use of PVC film and the white pastry-based material introduced additional complexities, such as material slippage and low contrast visibility. To solve this, Kenwei’s field engineers recommended replacing white silicone sheets with colored ones to enhance visual clarity and handling stability—a solution agreed upon by the customer.

Optimizing Performance for Oversized Snacks

During operation, larger-sized snacks tended to overload the weighing hoppers, causing inconsistent fills. While immediate onsite adjustments helped improve performance, the service team proposed replacing the current hoppers with smaller ones to further optimize accuracy and consistency in future production.

Comprehensive After-Sales Support and Warranty

Kenwei’s after-sales service includes a professional team responsible for material testing, customer training, and technical documentation. Installation manuals, operation guidance, and maintenance materials are provided to ensure long-term user success.

All Kenwei machines come with a two-year warranty, reflecting our confidence in product reliability. Our data shows a failure rate of less than 0.5% within the first year and under 1% within two years, highlighting the long-term value and stability of Kenwei's equipment.

A Trusted Global Partner

This successful service in Australia underscores Kenwei’s commitment to delivering reliable, customized solutions to clients around the world. Whether it's frozen food or high-speed automation, Kenwei continues to support its customers with robust engineering and superior after-sales care.

Experience the Kenwei advantage—where innovation meets reliability in food packaging.