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Summary of customer commissioning packaging system in Australia

Saturday, 11/17/2018
Discover how Kenwei successfully completed the commissioning packaging system project in Australia. Learn about our expert solutions, seamless installation process, and outstanding customer satisfaction in commissioning packaging system services.


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In October 2018, the service staff of Kenwei went to Australia company for the debugging of the packaging system ,According to the customer's materials mainly dumplings, snacks, cookies, and the main specifications: material dumplings size 40 mm * 70 mm * 20 mm, weighing 25 g, snack size: 30 mm * 30 mm * 25 mm, single - 17 g, big snack size: 30 mm * 30 mm * 70 mm, single - 50 g, 240 g and the requirements of customers weighing is dumplings, snacks 660 grams, 1 KG, snacks, respectively is 1 KG, 1.5 KG, 1.75 KG, 2 KG.

According to our service personnel, it's a low temperature, because the materials are from the frozen line, and it's a low temperature, and at this point, it's a PVC film, and it's very hard to find, and it's very hard to find, and it's very hard to find, and it's very hard to find when it's worn down or falling out of the material, and because the material is made out of pastry, and the material is white, so it's better to be made out of other colors. The field service personnel will discuss with the customer and the business to replace the non-white silicon sheet by purchase.

Due to the larger size of the large snack, it is easier to charge the hopper during operation, resulting in a much smaller package. Our service personnel shall handle the site at the site with a certain effect, but cannot completely eliminate it. According to our service policy, presented the customer change small hoppers.

About our after-sales service,Kenwei service department is including test group, planning group, door-to-door service groups,etc,mainly to provide commission for specific materials and make commission regularity indicators so that to find out the suitable material for the machine; Also,they are responsible for customer training and online operating skills, including installation manual and maintenance manual provided.Above are customer accepted initiatives.In addition,all our customers who buy Kenwei machines will enjoy two-years warranty.Only high-quality can

ensure the stable operation of combination weigher with extremely low failure rate. From recent

statistics, the failure rate of Kenwei machines is less than 0.5% within1year, and failure rate within 2 years is less than 1%.



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FAQ
About Solution suggestions
Can Kenwei solutions be adapted for different product packaging types?

Yes, Kenwei solutions can handle a variety of packaging types, including bags, boxes, pouches, and bottles. We can customize machines to suit your packaging format, ensuring compatibility with your packaging equipment.

Can Kenwei machines handle products with irregular shapes or sizes?

Yes, multi-head weighers are particularly effective for handling products with irregular shapes and sizes.

What are Kenwei’s primary solutions for industrial weighing and packaging?

Kenwei provides comprehensive solutions for automated weighing and packaging, including multi-head weighers, linear weighers, check weighers, metal detectors, and packing machines. These solutions are tailored to improve speed, accuracy, and efficiency in various industries such as food, pharmaceuticals, and chemicals.

About Cooperation Process
Does Kenwei offer installation and training?

Yes, Kenwei provides installation services and comprehensive training to ensure that your team can operate the machinery efficiently. Our engineers can travel to your facility for on-site installation, and we also offer remote training options if needed.

What information is needed to get a quote from Kenwei?

For us to provide an accurate quote, please provide the following details:

Type of machinery you are interested in (e.g., multi-head weighers, metal detectors, etc.)

Specifications and customization requirements (e.g., capacity, speed, size, etc.)

Your intended application and industry

Quantity of machines required

Delivery location

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