Service support
Discover Kenwei’s expert service support for your weighing and packing machine needs. We ensure efficient operation and maintenance for check weighers, multihead weighers, packing machines, and more. Rely on our professional assistance!
Improve your output with proactive services
As a leader in the food processing industry, Kenwei offers a wide range of weighing and packaging service solutions. These can be customized to fit any operation, providing you with peace of mind that your processes will run smoothly.
Depending on your priorities and preferences, we can tailor our service solutions into a robust service agreement that can easily be updated as your operation changes or grows.
With a customized service agreement, your maintenance costs become more predictable, and regular routine tune-ups scheduled to fit into your production cycle will minimize downtime and extend the lifetime of your equipment.
Contact us below to learn what service best supports you in reaching your operational goals.
Kenwei Service Promise
As a driver of innovation, we also see ourselves as a constant companion in every phase of the machine’s life cycle. Kenwei stands for the highest quality, not only in the design of our weighing and packaging systems but also in the services we provide. We offer individualized service for our customized systems, whether training, spare parts or maintenance.
Modification
Maintenance
Training
Repair parts
Customized machines
Contact person
After sales guarantee
Got issues? We’ve got your back! From setup to repairs, our full after-sales service keeps your machine running smoothly—worry-free.
Technical support
If you have any technical questions or need assistance with an issue, you can contact our multilingual specialists via our service hotline. In most cases, our experienced technicians can provide a quick and easy solution over the phone. Thanks to their extensive experience, our technicians speak the user’s language and can quickly achieve the desired result. Alternatively, you can share your field of vision using our AR system. This makes it even easier for our service specialists to provide qualified assistance.
Spare Parts Supply
We stock a full range of original spare parts for fast delivery, ensuring your equipment runs smoothly without delays. Quick repairs, steady production.
Stable performance and durable
We’re Here To Help
We’ve got your back from the start. From your initial consultation with our experts to help with financing options to knowledgeable support after your install, we’re here for you.
24/7 customer service response
Video remote guidance
One on one technical guidance
Frequently asked questions
We've got answers.
Browse some answers to our most common questions, or you can drop us a line to ask something else.
About Cooperation Process
How can I start a cooperation with Kenwei?
To begin a cooperation, simply contact our sales or customer service team via email or phone. You can also fill out the inquiry form on our website. Once we receive your request, a representative will get in touch with you to discuss your specific needs and provide you with a tailored solution.
What information is needed to get a quote from Kenwei?
For us to provide an accurate quote, please provide the following details:
Type of machinery you are interested in (e.g., multi-head weighers, metal detectors, etc.)
Specifications and customization requirements (e.g., capacity, speed, size, etc.)
Your intended application and industry
Quantity of machines required
Delivery location
Can Kenwei customize equipment to meet my specific needs?
Yes! We offer customized solutions for all of our machines. Our team will work closely with you to understand your specific requirements and create a solution that meets your needs in terms of size, functionality, speed, and other factors.
What is the lead time for product delivery?
The lead time depends on the complexity of the order and the level of customization required. Typically, our products are shipped within 4-8 weeks after receiving the order confirmation. However, this can vary, and we will provide an estimated delivery date when you place your order.
Does Kenwei offer installation and training?
Yes, Kenwei provides installation services and comprehensive training to ensure that your team can operate the machinery efficiently. Our engineers can travel to your facility for on-site installation, and we also offer remote training options if needed.
Contact Kenwei
Our company is located in areas with convenient transportation and developed economy. Our products are supplied in a timely manner. In the course of business operation, we always focus on customers.Have any questions or concerns about our products? Please leave us a message here, and our team will get back to you promptly.
Kenwei
Kenwei
Kenwei multi weigh
Kenwei
Kenwei
Kenwei