Common Troubleshooting Tips for Multihead Weigher Operation in Industrial Applications
- 🔧 Issue 1: Request Signal Must Be Turned On for Next Batch?
- 🥟 Issue 2: Inaccurate Weighing of Frozen Dumplings (470g on 10-Head Weigher)
- 🛑 Issue 3: Machine Slows Down After One Hopper is Disabled
- 🍬 Issue 4: 14-Head Weigher Weighing 100g Candy Causes Empty or Overfilled Bags
- ✅ Kenwei’s After-Sales Commitment
- 🔍 About Kenwei
As multihead weighers become more prevalent across industries, many users face common issues due to their mechanical complexity and high automation. This article summarizes typical problems and professional solutions provided by Guangdong Kenwei to help enterprises maintain smooth operations.
With the rapid development of China’s economy, the demand for automated and precise quantitative packaging has surged. Multihead computerized combination weighers have become increasingly popular in food, chemical, and hardware industries due to their high efficiency and accuracy. However, being advanced machinery with intelligent controls, users may encounter various issues during operation.
To help resolve these concerns, Guangdong Kenwei Intellectualized Machinery Co., Ltd., a global leader in weighing and packaging systems, provides technical insight and professional guidance for several frequently encountered problems.
🔧 Issue 1: Request Signal Must Be Turned On for Next Batch?
Situation:
Users report that after disconnecting the request signal, the machine won’t start the next batch unless the signal is turned on again.
Solution:
This typically occurs when the request signal detection mode is incorrectly set to 0 or 1 (pulse falling edge mode). To fix this, enter the system settings and change the request signal detection mode to 2 or 3 (level-triggered mode). This ensures smoother operation and avoids manual intervention after each batch.
🥟 Issue 2: Inaccurate Weighing of Frozen Dumplings (470g on 10-Head Weigher)
Problem:
Customers notice significant discrepancies in weight when weighing frozen dumplings.
Cause & Fix:
High ambient temperatures can cause the dumplings’ surfaces to melt, leading to sticky hoppers and slower operation. Follow these steps:
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Clean and air-dry the device thoroughly.
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Concentrate the feeding material and set the number of free combinations to 15 (parameter: Start 1000).
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Set the request signal detection mode to 0 (with memory).
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Adjust the signal delay before discharge to ensure materials fully settle before weighing.
🛑 Issue 3: Machine Slows Down After One Hopper is Disabled
Scenario:
When a weighing hopper is disabled, the running speed of a 10-head weigher significantly slows.
Explanation:
The system is typically set to use 9 out of 10 hoppers for each combination. If one hopper is cleared, only 8 remain, reducing the number of valid combinations. The system will pause (wait) when it cannot find a valid combination within the set parameters.
Solution:
Enter the system and update the "number of combined hoppers" to 8. Additionally, repair the disabled hopper as soon as possible to restore optimal performance.
🍬 Issue 4: 14-Head Weigher Weighing 100g Candy Causes Empty or Overfilled Bags
Problem:
Users report receiving empty bags or excessive product in a bag during candy packaging.
Reason:
This usually happens when the discharge signal is sent before the material reaches the packaging machine. If there’s no combination available at the moment, the system may still trigger discharge, but the collecting hopper may be empty or unevenly filled.
Solution:
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Adjust the delay value for the collecting and weighing hoppers.
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Ensure material flow is even and consistent.
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Verify signal synchronization between the weigher and packaging machine.
✅ Kenwei’s After-Sales Commitment
As a leading intelligent weighing equipment manufacturer, Guangdong Kenwei is committed to delivering professional, fast, and effective after-sales support. Whether it’s technical issues, operational troubleshooting, or system configuration, Kenwei’s team offers clear guidance and efficient solutions tailored to customer needs.
"Customer-first service, proactive feedback, and accurate solutions" — that’s the Kenwei approach to after-sales support.
🔍 About Kenwei
Guangdong Kenwei Intellectualized Machinery Co., Ltd. is a renowned manufacturer of combination weighers, linear weighers, check weighers, metal detectors, and complete automatic weighing and packing solutions. With over 7,000 units produced annually and a global customer base across 100+ countries, Kenwei continues to lead the industry in intelligent packaging automation.
Need help optimizing your multihead weigher system?
Contact Kenwei's support team today and ensure your operations run at peak efficiency.
About Product choice
Can Kenwei's machines be used in my industry?
Kenwei’s equipment is highly versatile and can be used across a wide range of industries, including:Food,Pharmaceuticals,Chemicals,Plastics and Agriculture.
Plastics If you're unsure whether our products are suitable for your industry, please contact us, and we can provide you with specific solutions tailored to your needs.
About Solution suggestions
What industries benefit the most from Kenwei solutions?
Kenwei solutions are ideal for a wide range of industries, including:
1）Food Packaging snacks, grains, and powdered beverages.
2）Pharmaceuticals: Precise weighing of tablets, and capsules.
3）Chemicals: Weighing and packaging granular and powdered chemicals.
4）Agriculture: Packaging seeds, grains, and fertilizers.
Can Kenwei machines handle products with irregular shapes or sizes?
Yes, multi-head weighers are particularly effective for handling products with irregular shapes and sizes.
About Price and payment
How is the price of Kenwei machines determined?
The price of Kenwei machines depends on several factors, including the type of machine, customization requirements, production volume, and any additional features or integrations. We provide tailored quotes based on your specific needs and requirements.
About products customization
Can Kenwei machines be customized for different industries?
Yes,According to the material characteristics and requirements of different industries, we developed various machine types for counting (small pouches into big bag), noodles, frozen foods, peppers, stick-shaped products, product -mixing, cheeses, salads and so on.
The standard no-spring combination scale features a patented spring-free hopper design, making it ideal for weighing a variety of products such as melon seeds, peanuts, nuts, almonds, grapes, candies, pistachios, potato chips, shrimp chips, and more. The double-support feeding tray is easily adjustable, while the feeding hopper is designed for easy disassembly, ensuring convenience and cleanliness. With a maximum weighing speed of up to 120 bags per minute, the 14-head standard no-spring combination scale is an economical, versatile, and cost-effective solution.
The Standard Multihead Weigher features a high-speed, spring-free hopper with a new aluminum shell design, ensuring stable and fast weighing performance. The integrative welding of the mouthpiece case and middle seat enhances the overall machine strength. Ideal for weighing granular products like melon seeds, peanuts, nuts, almonds, raisins, candies, and pistachios, this 14-head multihead weigher offers hopper options of 1.6L and 2L. With a maximum weighing speed of 120 packs per minute, it delivers rapid and accurate results for high-volume operations.
Contact Kenwei
Our company is located in areas with convenient transportation and developed economy. Our products are supplied in a timely manner. In the course of business operation, we always focus on customers.Have any questions or concerns about our products? Please leave us a message here, and our team will get back to you promptly.
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