Chinese New Year Holiday Notice1
Thursday, 02/4/2021
Kenwei's official Chinese New Year Holiday Notice: Stay updated on our schedule and services during the Chinese New Year festivities. We wish our clients and partners a prosperous Chinese New Year. Please check for important holiday details.
Dear customers,
As the Chinese Spring Festival approaches, please be informed that Kenwei will be closed from February 6th to February 18th, 2021 for the holiday. We will resume normal operations on February 19th, 2021.
We sincerely apologize for any inconvenience and appreciate your understanding. During the holiday, you may still reach us via email at kenwei@multiweigh.com.cn. For urgent matters, please contact us at +86 18933374210.
Kenwei wishes you happiness, health, and prosperity in the new year!
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FAQ
About Product choice
How do I choose the right product for my business?
Choosing the right machine depends on several factors:
Product Type: Different machines are suited for different products (e.g., powder, granules, etc.).
Production Capacity: Consider the volume of products you need to process and the speed requirements.
Customization: If you have specific needs, such as the need for unique features or sizes, we offer customization options.
About Price and payment
Can I get a detailed quote before making a purchase?
Absolutely! We provide detailed quotes that break down the costs for the machines, customization, shipping, and any additional services. Please contact our sales team with your requirements to receive a customized quote.
About Logistics
How are large machines handled during shipping?
Large machines are typically shipped via sea freight using containerized shipping.
About After Sales Support
How do I claim warranty service?
To claim warranty service, please contact our customer support team with your machine’s product code and a description of the issue. If applicable, we may request photos or videos of the issue to facilitate troubleshooting.
How about the after-sales service?
Warranty :2 years
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Contact Kenwei
Our company is located in areas with convenient transportation and developed economy. Our products are supplied in a timely manner. In the course of business operation, we always focus on customers.Have any questions or concerns about our products? Please leave us a message here, and our team will get back to you promptly.
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