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Chinese National Day & Mid-Autumn Festival Holiday Notice

Tuesday, 09/29/2020

Kenwei wishes you a joyful Mid-Autumn Festival and Chinese National Day! Please note our holiday schedule for the upcoming Mid-Autumn Festival and National Day celebrations. We appreciate your support and wish you a pleasant holiday season.

Dear Valued Customers,

As the Chinese National Day and Mid-Autumn Festival approaches, we would like to inform you that our office will be closed from October 1st to October 6th, 2020. Normal business operations will resume on October 7th, 2020.

We apologize for any inconvenience this may cause and appreciate your understanding. We will address all email inquiries as soon as possible after the holiday. For any urgent matters during this period, please contact us at +8613427048483 (WeChat).

We wish you a joyous and prosperous holiday! Thank you for your continued support.

172594580452x
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FAQ
About After Sales Support
What do I do if I encounter a malfunction in the machine?

If you encounter a malfunction, first check the user manual and troubleshooting guide for common issues. If the problem persists, contact our technical support team for further assistance.

What after-sales support does Kenwei offer?

Kenwei provides comprehensive after-sales support, including product installation, training, maintenance, troubleshooting, and technical assistance. Our team is dedicated to ensuring your machines operate at their best throughout their lifecycle.

About Solution suggestions
How do Kenwei’s machines improve my production efficiency?

Kenwei machines enhance efficiency by automating the weighing, packaging, and quality control processes. Our high-speed, high-precision machines ensure accurate measurements, reduce human error, and increase throughput, leading to faster production times and lower operational costs.

Can Kenwei solutions be adapted for different product packaging types?

Yes, Kenwei solutions can handle a variety of packaging types, including bags, boxes, pouches, and bottles. We can customize machines to suit your packaging format, ensuring compatibility with your packaging equipment.

About Cooperation Process
What is the lead time for product delivery?

The lead time depends on the complexity of the order and the level of customization required. Typically, our products are shipped within 4-8 weeks after receiving the order confirmation. However, this can vary, and we will provide an estimated delivery date when you place your order.

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Contact Kenwei

Our company is located in areas with convenient transportation and developed economy. Our products are supplied in a timely manner. In the course of business operation, we always focus on customers.Have any questions or concerns about our products? Please leave us a message here, and our team will get back to you promptly.

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